Online shopping is on the increase and retailers are sending more of their products to customers by courier. How many courier companies and the services they give are correspondingly on the increase. When confronted with this type of wide and diverse array of options it's little wonder that retailers are not sure just how to chose a courier, how best to get into their service and why is one company stand out of another.

 

Where is your priority?

The very first question to answer -- should the service be the very best for the consumer or best for the retailer? You might consider a courier who offers a redelivery or late delivery service is ideal for your customers. However you might chose a less expensive service, with less flexibility in its delivery service.

 

Second level considerations

The time it takes for the parcel to achieve its dhl pakistan rates, whether insurance is included, packaging restrictions and reliability all feature as second level considerations. A courier supplying a particularly good amount of service in some of these will probably win your business. Failure to attend to these important aspects and you are more prone to go on to another supplier. Peripheral matters such as for instance problem solving and how issues are managed can become a crucial selection and retention factor. Clearly this part of a service is only going to become evident once you start utilizing a company, nonetheless it has the ability to sour your relationship even though all other aspects are now being attended to. Adding value is the following consideration. If all courier companies are providing an identical amount of service, for roughly exactly the same cost, with decent degrees of customer support how does a retailer choose from them? Having discarded the expensive, those providing poor service and the unreliable courier companies you are can nevertheless be confronted with a number of options.

 

Third party companies

Third party booking companies negotiate contracts with national and international couriers and resell their services, often at a lesser rate compared to the courier offer themselves. The third party resellers look in the end aspects of customer support, cope with losses and handle the insurance claims. This makes good business sense for the courier and the retailer can access excellent courier services at a lesser price. Most reasonable third party companies offer a variety of services across the many couriers -- resolving one dilemma for the retailer -- choosing the most economical service for a certain delivery. Courier A may offer the very best 10Kg service UK to UK, but Courier B the very best international service to the United States. A 3rd party company would provide you with this choice and ensure that you get the chance to take advantage of the finest deal on the market. Price competition amongst third party providers will also drive the purchase price down for retailers, high volume users can also agree discounts on particular services.

 

Accessing the service

All reputable courier companies and third party providers have online booking systems. Customer details, collection and delivery addresses, package weight, dimensions, contents and value are typical standard requirements when placing a booking. However differentiation involving the providers is seen most clearly at the degree of sophistication, ease-of-use and reliability of the booking tool. For the busy retailer this could be a major element in picking a particular company and remaining loyal. There's a familiar look and feel to the majority of third party courier booking systems. They might need the usual detail to be input, the cut and paste from your e-commerce platform or retyped if your details are collected offline. Unreliable and unstable sites usually indicate the degree of service behind your website so should be avoided.